Exchange Policy
At NOFS Store DE, we want you to be happy with every purchase. If something isn’t quite right and you’d like to exchange an item, here’s everything you need to know about how it works.
Exchange Window
You can request an exchange within 14 days of receiving your order.
Conditions for an Exchange
To qualify for an exchange, your item must meet the following conditions:
- The item is unworn, unwashed, and undamaged.
- All original tags are still attached to the product.
- The item is in its original packaging.
- You can provide proof of purchase or an order number.
Items That Cannot Be Exchanged
For hygiene and fairness reasons, we cannot exchange:
- Worn or washed items
- Damaged or altered products
- Items without their original tags
- Gift cards or discounted special offers (unless stated otherwise)
Wrong or Damaged Item
If you receive a wrong or damaged item, please contact us within 48 hours of receiving your order at [email protected]. Include photos of the item along with your order number, and we’ll sort out a suitable solution as quickly as possible.
The Exchange Process
Exchanging an item is simple — just follow these steps:
- Contact our customer service team at [email protected].
- Provide your order number and the reason for the exchange.
- Once approved, you’ll receive further instructions for returning the item.
- After we’ve inspected the item, we’ll ship out your requested replacement.
Shipping Costs
- If an item needs to be exchanged due to an error on our side (for example, a wrong or faulty item), NOFS Store DE covers the shipping costs.
- For a voluntary exchange (for example, a different size or colour), the customer covers the return shipping costs.
Contact Us
If you have any questions about exchanges, we’re always here to help. Reach us at [email protected], visit our Contact page, or take a look at our Refund & Returns policy. You can also keep browsing the full shop any time.