Refund & Returns
Thank you for shopping with NOFS Store DE. Your satisfaction means a lot to us, and if your order isn’t everything you hoped for, we’ve made returning it straightforward. Below you’ll find how our returns and refunds work, from timelines to shipping costs.
Return Window
You have 14 days from the day your order arrives to request a return.
What Makes an Item Eligible
We’re happy to accept your return as long as:
- The item is unworn, unwashed, and in its original condition.
- Every original tag is still attached.
- It’s sent back in the original packaging.
- You can show proof of purchase or your order number.
Items We Can’t Accept
Some items fall outside our returns policy and cannot be sent back:
- Worn, washed, or damaged items
- Products missing their original tags
- Personalised or custom-made pieces
- Gift cards
- Clearance or special-promotion items, unless stated otherwise
Damaged or Wrong Items
Received something damaged, faulty, or not what you ordered? Let us know within 48 hours of delivery at [email protected], and include your order number along with clear photos of the item. Once we’ve reviewed it, we’ll offer you either a replacement or a full refund.
How Refunds Work
As soon as your return reaches us and passes inspection, we’ll email you to confirm the status of your refund.
Approved refunds go back to your original payment method. Depending on your payment provider, it can take 5–10 working days for the amount to appear in your account.
Delayed or Missing Refunds
Still waiting on your refund? Try these steps first:
- Double-check your bank account.
- Contact your credit card company or bank, as processing on their end can take some time.
If a reasonable amount of time has passed and your refund still hasn’t arrived, reach out to us at [email protected] and we’ll look into it.
Return Shipping Costs
- If you received a wrong, damaged, or faulty item, we cover the return shipping costs.
- For personal-reason returns (such as the wrong size, a colour you changed your mind on, or a change of heart), the return shipping cost is the customer’s responsibility.
The Return Process
Returning an item takes just a few steps:
- Get in touch with our customer service team at [email protected].
- Share your order number and the reason for your return.
- Once approved, we’ll send you the return instructions.
- After your item arrives and passes inspection, we’ll process your refund.
Contact Us
Have a question about returns or refunds? We’re glad to help. Email us at [email protected], head to our Contact page, or check out our Exchange Policy if you’d prefer a swap instead. You can also keep browsing the full shop whenever you like.