NOFS Store DE: Frequently Asked Questions

Got a question before you order? You are probably not the only one. Below are the answers customers ask us most, from shipping and delivery to returns and payment. If something is not covered here, our contact page is always open.

1. What products does NOFS Store DE offer?

We stock a curated range of premium streetwear, including t-shirts, hoodies, joggers, and shorts, plus matching tracksuits and seasonal collections.

2. Which countries do you ship to?

We offer worldwide shipping and deliver to a wide range of countries across the globe. So wherever you are, you can order with confidence.

3. How much does shipping cost?

We offer two shipping options:

• Standard shipping: 19 euros, with delivery in up to 21 working days.
• Express shipping: 29 euros, with delivery in 7 to 8 working days.

4. How long does it take to process my order?

Orders are usually processed within 1 to 3 working days once your payment has been received. After that, your parcel is on its way.

5. How can I track my order?

Once your order ships, you will receive an email with a tracking number, where the carrier provides one. You can also follow it any time from our order tracking page.

6. Can I cancel or change my order?

Yes. Please contact us as soon as possible after ordering. Changes or cancellations are only possible while your order has not yet shipped, so reach out quickly if something needs adjusting.

7. Can I return an item?

Yes. You can return items within 14 days of receipt, as long as they are unworn, unwashed, undamaged, and still carry all their original tags.

8. How do I request a refund or exchange?

Just email us with your order number and the reason for your request, and our team will take it from there. Full details sit on our refund and returns page.

9. What if I receive a damaged or wrong item?

Please contact us within 48 hours of receiving your order. Include photos of the item and your order number so we can sort it out quickly for you.

10. What payment methods do you accept?

We accept secure payment methods, which are shown during checkout on our website. You can pick whichever works best for you.

11. Is my payment information safe?

Yes. Your payment details are processed through secure payment providers, and we do not store full card or payment data on our servers. Your information stays protected.

12. Will I need to pay customs or import fees?

For international orders, customs duties or import taxes may apply depending on the destination country. These charges are the customer’s responsibility.

13. How can I contact customer service?

You can reach our customer service team any time through our contact page. We aim to answer every enquiry as quickly as we can.

14. How do I hear about new collections and offers?

Check back on the site regularly to stay up to date with new products, exclusive offers, and the latest drops. The full shop is the best place to see what has just landed.